Frequently Asked Questions

Find answers to common questions about ArtifyTales AI

Common questions

Why ArtifyTales AI Studio?
ArtifyTales AI Studio transforms passive watching into active creating. We help kids build confidence and storytelling skills by starring in their own interactive adventures. It's the screen time parents finally feel good about, turning digital consumption into a creative superpower.
How do I create my first avatar?
You have five magical ways to start: 1. Draw on our digital board, 2. Upload a photo of a hand-drawn sketch, 3. Describe your character using your Voice, 4. Write a Script, or 5. Scan 5+ pages of a handwritten story (Story Papers). Our AI Studio then breathes life into your ideas!
Do I need to create an account?
Yes, an account is required to save your masterpieces. This ensures that all your avatars, stories, and cinematic films are securely stored in your personal library and can be accessed from any device or shared with family.
Can I try ArtifyTales for free before paying?
Absolutely! Our Free plan lets you create 1 avatar, 1 story, and 1 voice narration — no credit card required. These are lifetime allocations (no monthly reset). When you're ready for more avatars and creative tools, you can upgrade to Monthly or Yearly at any time.
What plans does ArtifyTales offer?
We have three Founding Family plans: Free ($0 forever — 1 avatar, core features), Monthly ($19.99/mo — 3 avatars, voice clone, Video Story, Artify Print, priority support), and Yearly ($179/yr — 60 avatars per year, higher annual caps, roadmap voting, and VIP support). All paid plans are Founding Family pricing, which means the price is locked for as long as you stay subscribed — you'll never be charged the future price.
What does 'Founding Family pricing locked forever' mean?
We're in our early launch phase and want to reward our first members. The price you join at today — $19.99/mo or $179/yr — is locked to your account permanently. Our future pricing will be $24.99/mo and $249/yr respectively. As a Founding Family member, you keep the lower rate forever as long as your subscription stays active.
What is included in the Free plan?
The Free plan includes: 1 avatar, 1 story (lifetime total), 1 voice narration (lifetime total), 1 music track (lifetime total), and coloring pages & games (for 1 story). These are one-time lifetime allocations — they do not reset monthly. It does not include Video Story, cinematics, Artify Print, Voice Clone, or Talk to Avatar. There's no time limit — it stays free forever.
What is included in the Monthly plan?
At $19.99/month you get: 3 avatars, 3 stories per avatar per month, 3 voice narrations per avatar per month, 3 music tracks per month (shared), 1 Video Story per month (shared), 1 cinematic per month (shared), Voice Clone & Talk to Avatar, Coloring + Games + Artify Print, and priority email support. All quotas reset on the 1st of each month.
What is included in the Yearly plan?
At $179/year ($14.92/mo equivalent — 25% savings) you get: 60 avatars per year, 60 stories per year, 60 voice narrations per year, 36 music tracks per year, 12 Video Storys per year, 6 cinematics per year, Voice Clone & Talk to Avatar, Coloring + Games + Artify Print, roadmap voting rights, and VIP direct support. Annual caps reset each year on your renewal date.
How do quotas work — free vs monthly vs yearly?
The Free plan has lifetime quotas — 1 avatar, 1 story, 1 voice narration, and 1 music track total. They never reset; once used, you'd need to upgrade for more. On the Monthly plan, each quota (stories, voice narrations, music, Video Stories, cinematics) resets on the 1st of every calendar month. On the Yearly plan, you have a single annual cap shared across the full year — for example, 60 stories to use any time across 12 months. This gives Yearly members more flexibility to create in bursts rather than being constrained to the same amount every single month.
Can I upgrade or downgrade my plan at any time?
Yes. You can switch plans from the Pricing page or your Account page at any time. Upgrading from Monthly to Yearly is prorated — you only pay the difference for the remaining days in your current billing cycle. Downgrading to Free cancels your paid subscription; you can choose to cancel at period end (keep access until the billing date) or cancel immediately with a prorated refund.
How does prorated billing work when I switch plans?
When you switch from Monthly to Yearly (or vice versa), we calculate how many days remain in your current billing cycle and credit you for those unused days before charging the new plan. A preview of the exact amount due is shown before you confirm the switch — there are no surprises.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe — the same payment processor used by Amazon and Shopify. On Android and web, payment opens in a secure browser window and returns you to the app when complete. On iOS, subscriptions are billed through Apple In-App Purchases via your Apple ID.
How does payment work on the iOS or Android app?
On iOS, tapping a paid plan opens Apple's native In-App Purchase sheet — payment is billed to your Apple ID and managed by Apple. On Android, a secure Stripe checkout opens in a Chrome browser tab; after completing payment you're returned to the app and your plan activates within seconds. ArtifyTales never stores your card information.
What are my options when I cancel a subscription?
You have two choices: Cancel at period end — your subscription stops renewing but you keep full access until the end of your current billing period (no refund issued). Cancel immediately — your access ends today and you receive a prorated refund to your original payment method for the unused portion of the current period. Both options are available from your Account page under 'Manage Plan'.
Will I get a refund if I cancel?
On web and Android (Stripe): choosing 'Cancel immediately' issues a prorated refund for unused days to your original payment method, typically within 5–10 business days. Choosing 'Cancel at period end' keeps access until the billing date with no refund. On iOS (Apple IAP): refunds are handled by Apple — visit reportaproblem.apple.com to request one. ArtifyTales cannot process refunds for Apple IAP purchases.
What happens to my avatars and stories if I downgrade to Free?
Your content is always safe — we never delete your avatars, stories, or creations. After downgrading, you'll be limited to the Free plan's lifetime limits (1 avatar, 1 story, 1 voice narration, and 1 music track total — no monthly reset) but all your existing content remains accessible in your gallery. If you re-upgrade later, everything picks up right where you left off.
Will I be charged automatically each month or year?
Yes. Monthly plans renew automatically on the same date each month. Yearly plans renew annually on your subscription start date. You'll receive an email reminder before each renewal. You can cancel at any time from your Account page to stop future charges.
What is Kiko the Assistant?
Kiko is our AI voice assistant. Kids can talk to Kiko to describe characters, ask questions about stories, or get help. It makes the creative process feel like a conversation rather than a form to fill in.
What is Voice Clone?
Voice Clone (Monthly and Yearly plans) lets an adult account holder record a short sample of a voice — usually a parent's — which then narrates the stories your avatar tells. If you choose to record a child's voice, three rules apply and are enforced in our systems, not just stated here: for an account belonging to a child under 13 the feature stays switched off until a parent gives separate, voice-specific permission by email; the voice model can never be sold, listed, licensed or transferred, on our marketplace or anywhere else; and withdrawing permission deletes the model from our systems and from our voice provider. See the Privacy Policy for retention and deletion detail.
What is 'Talk to Avatar'?
Talk to Avatar lets you have a live conversation with your own avatar character. Ask it questions, have it tell you a story, or just chat — the avatar responds in character using AI. It's available on Monthly and Yearly plans.
What is a Video Story?
Video Stories use industry-leading AI to generate a short video of your avatar actually talking and moving — like a professional animated character. It's a step beyond the standard 8-second cinematic: the avatar speaks dialogue, making it feel like a real cartoon character. Monthly plan includes 1 per month; Yearly plan includes 12 per year.
What is a Cinematic?
Cinematics are 8-second high-quality AI video clips showing your avatar in dynamic action — running, flying, exploring. They use our video AI model to render cinematic-quality motion. Monthly plan includes 1 per month; Yearly plan includes 6 per year. Generation typically takes 2–3 minutes.
What is Artify Print?
Artify Print generates a print-ready, high-resolution version of your avatar's artwork — perfect for printing on paper, posters, or merchandise. It produces clean, vibrant, full-resolution images optimised for physical output. Available on Monthly and Yearly plans.
Can I create stories in other languages like Tamil?
Yes! We support 14 languages including Tamil, Hindi, Spanish, French, and more. You can create the story in one language and have Kiko narrate it or translate it, making it a perfect tool for multilingual families.
What are 'Story Papers'?
Story Papers allow you to scan 5 or more pages of a handwritten story. Our AI reads the handwriting, understands the plot, and transforms those pages into a fully illustrated digital book with your custom avatars.
How long are the videos?
Our 'Cinematic Stories' feature generates 8-second high-quality AI video clips of your character. While they are currently short bursts of magic, they are designed to show your character in action with professional-grade animation. Generation typically takes 2-3 minutes.
Is my child's data safe?
Safety is our priority. We are COPPA and GDPR compliant. All AI-generated content passes through multiple safety filters to ensure age-appropriateness. We never sell user data, and parents maintain full control over privacy settings.
The avatar doesn't look exactly like my sketch. Why?
Our AI uses your sketch as a 'soul' or blueprint. It then applies professional cinematic styles to make the character look like it's from a high-budget movie. This ensures every child's creation looks professional while keeping their original creative intent.
Can I make money from my creations?
Yes! You can share your story or avatar to our Marketplace. If other families love your creation, you can earn rewards, encouraging kids to see the real-world value in their creative hard work.
What devices are supported?
ArtifyTales works on any modern web browser (Chrome, Safari, etc.) on tablets, phones, and computers. We also have a dedicated iOS and Android app for the best experience on mobile devices.
Why does video generation take time?
Creating high-quality cinematic animation is a complex process for our AI wizards. While stories are nearly instant, 8-second videos take about 2-3 minutes to render. You can keep creating other things while the video brews in the background!
I paid but my plan still shows as Free. What do I do?
This can happen if the payment confirmation webhook is slightly delayed. Try refreshing the Pricing page — it automatically syncs your plan status from Stripe. If it still shows Free after a minute, tap 'Refresh Plan' on your Account page or contact support and we'll fix it within minutes.
How do I fix minor glitches?
Simply refresh the page or talk to Kiko for help! If you find a bug, you can 'Open a Ticket' directly through Kiko's chat, and our human support wizards will jump in to help.

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